Frequently Asked Questions
Everything you need to know about your Flatspot gear and orders.
What is the standard shipping time for domestic orders?
Most domestic orders are processed within 24 hours and typically arrive within 3 to 5 business days via our premium courier partners.
Do you offer international shipping for sports equipment?
Yes, we ship worldwide. International delivery times vary by location but generally take between 7 to 14 business days depending on customs clearance.
What is your return policy for footwear and apparel?
We offer a 30-day return policy for all unworn items in their original packaging. Please ensure tags are attached and the product is in resalable condition.
How can I track my order once it has been dispatched?
Once your order leaves our warehouse, you will receive an email containing a tracking number and a link to the carrier's real-time tracking portal.
Are the products on Flatspot authentic?
Absolutely. We are an authorized retailer for every brand we carry, ensuring that all hardware, footwear, and apparel are 100% genuine.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.